Privacy Policy
Last updated: January 2026
1. Introduction
AppraisalHawk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, desktop software, and website (collectively, the "Services").
2. Information We Collect
Information You Provide
- Account Information: Name, email address, and password when you create an account.
- Inspection Data: Photos, voice recordings, transcriptions, and property information you capture using our mobile app.
- Payment Information: Billing details processed through our secure payment provider.
- Communications: Messages you send to us through support channels.
Information Collected Automatically
- Device Information: Device type, operating system, and unique device identifiers.
- Location Data: GPS coordinates attached to photos (only when you grant permission).
- Usage Data: How you interact with our Services, features used, and performance metrics.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Transcribe voice notes and extract structured data
- Sync your inspection data across devices
- Send you technical notices and support messages
- Respond to your comments and questions
- Detect and prevent fraudulent or unauthorized activity
4. Desktop Agent and Screen Capture
Our desktop agent captures screenshots to automate form filling and data extraction. This data is:
- Processed locally on your computer when possible
- Sent to AI services (Anthropic Claude) only when necessary for understanding screen content
- Not stored permanently on our servers—screenshots are processed and discarded
- Under your control—you can pause or stop the agent at any time
We never store your MLS credentials. The agent uses your existing browser session—you remain logged in through your normal browser.
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Secure cloud infrastructure (AWS/similar)
- Regular security audits and monitoring
- Limited employee access to user data
6. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Companies that help us operate our Services (cloud hosting, payment processing, AI services).
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger or acquisition.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your data
- Export your data in a portable format
- Opt out of certain data processing
To exercise these rights, contact us at privacy@appraisalhawk.com.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide Services. Inspection data is retained according to your subscription plan. You can delete your account and data at any time through the app settings.
9. Children's Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Services.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@appraisalhawk.com
Address: AppraisalHawk, Inc.