FAQ
Questions, answered straight.
Tax appeals, the walkthrough, reports, payment: what homeowners ask before they order.
The basics
Is this a real appraisal or just an estimate?
The savings check is preliminary analysis, not an appraisal. A completed appraisal requires a qualified appraiser to review the evidence and sign a report for the agreed intended use. Confirm availability and recipient requirements before ordering.
How is this different from Zillow or Redfin?
Automated estimates can be a starting point. An appraiser evaluates evidence and develops an opinion for an agreed intended use. Your recipient decides what evidence is acceptable.
What is Appraisal Hawk?
Appraisal Hawk is the consumer service of ValueSwell, the professional appraisal platform. Your order is fulfilled by state-licensed appraisers working on ValueSwell — you get consumer-simple ordering with professional-grade output.
Does anyone need to come to my house?
A phone walkthrough can supply property evidence. The appraiser determines whether it is sufficient for the assignment; additional evidence or an on-site inspection may be needed. Confirm scope and availability before ordering.
Property tax appeals
What is the $5 savings check?
Before you buy an appraisal, we pull your actual assessment and real comparable sales and tell you honestly whether an appeal is worth pursuing — including an estimate of annual savings. The $5 is credited toward your appraisal if you proceed.
Will the tax board accept this appraisal?
Check your reviewing authority’s evidence rules and deadline before ordering. A signed appraisal or generated cover letter does not guarantee acceptance or a tax reduction.
Do you guarantee my taxes go down?
The reviewing authority decides the outcome. A preliminary check can help you decide whether to investigate further, and a licensed appraisal may provide supporting evidence. Confirm the filing rules and recipient requirements before ordering; neither step guarantees a reduction.
What does a tax-appeal appraisal cost?
$225 for the desktop tier when the agreed scope permits it; a full workup requires a separate confirmed quote. Your $5 check is credited either way.
The walkthrough
What do I need for the walkthrough?
Use a supported phone to follow the capture prompts. Your photos and narration are homeowner-provided evidence; the appraiser reviews their sufficiency and selects report exhibits. Additional evidence or an inspection may be needed.
What if I miss something?
The appraiser may request additional photos, information or an inspection if the initial evidence is insufficient.
Is my walkthrough video private?
Capture is part of your order record. Access and sharing depend on authorized users, service providers, engagement terms and legal requirements. Read our Privacy Policy and confirm intended recipients before uploading sensitive information.
Reports & delivery
How fast do I get my report?
Delivery depends on appraiser availability, the agreed scope and complete evidence. Ask us to confirm timing before ordering; do not rely on a rush option to meet an unconfirmed filing deadline.
What format is the report?
Completed appraisals are delivered as signed reports. Agree the format, intended users and authorized recipients before work starts. Generated tax-appeal materials still need review against local filing rules.
Can I use one appraisal for multiple purposes?
An appraisal is prepared for an agreed intended use and intended users. Ask the appraiser whether a different purpose requires a new assignment; do not assume the existing report can be reused.
Payment & accounts
When do I pay?
Tax appeals are pay-first ($5 check, then the quoted appraisal price). Other purposes: you place the order free and payment is arranged once your appraiser is confirmed.
What payment methods do you take?
All major cards, processed by Stripe. We never see or store your card number.
Can I check my order status?
Your dashboard shows recorded order status. Contact support if you need clarification about progress or delivery.

Find out if you’re overpaying.
$5, credited toward your appraisal.